Delivering sustained growth
for The Smith Family
10x growth
in child sponsors
Cost Per Sponsor
30% below target
Media costs 15% cheaper
than planned
THE CAMPAIGN
THE BRIEF
The Smith Family are one of our country’s treasures: an organisation devoted to helping disadvantaged Australian children get the most out of their education, so they can create better futures for themselves.
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Following a government initiative in October 2016, they needed to significantly increase the recruitment of child sponsors. This was part of a 5-year plan, which meant the solution had to have longevity and scalability.
Thanks to both our category and Direct Response expertise, we were approached to build new donor acquisition opportunities for The Smith Family.
THE SOLUTION
Our starting point was to assess a number of media channels to determine the right mix that could efficiently provide the target volumes over time.
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We identified DRTV working alongside SEO, SEM and complemented by Facebook. A DRTV campaign was then produced in collaboration with our creative partners.
The initial phase required a modest investment across key networks and stations, to test our strategy and gauge performance. The campaign was an immediate success and the first two weeks gave us the ability to quickly begin to roll out all campaign activity. Through our careful performance-driven analysis, we were able to establish that the potential of this campaign was even greater than what we had envisaged.
Over the following 3.5 years, The Smith Family was able to build an infrastructure that enabled them to deal with the campaign at an investment level approaching the point of diminishing returns, and 10 times larger than their initial one.